Applicants call about properties the moment they see them — evenings, weekends, on their lunch. If your line rings out, they book a viewing with the next agent. Frontmate answers 24/7, captures viewing requests, handles applicant and landlord enquiries, and emails your team the details.
Property is fast-moving and applicants are impatient — they call about a listing and want a viewing now. Peak enquiry times are evenings and weekends, exactly when the office is closed and calls hit voicemail.
Tuned to how an estate or letting agency actually runs — from viewing request to booked appointment.
Takes the property, the applicant's details and availability, and requests or books a viewing so nothing waits until Monday.
Answers questions about listings and captures applicant details — what they're after, budget and timing — for your team.
Captures landlord enquiries and maintenance reports, and routes urgent issues to the right process straight away.
Availability, price, key features, whether it's still on the market — from your own listing info.
Picks up when the office is closed — the exact times applicants ring about properties they've just seen.
Every call ends with a tidy summary to your team — the property, the applicant, and what they want next.
I handle the build and the technical setup. You just start catching the viewings and enquiries you were missing.
A quick call to learn how applicants and landlords contact you, and when calls slip through.
I tune Frontmate's voice, script and guardrails to your listings, process and how you book viewings.
I hook it into your phone line and email, and test it against real enquiry scenarios with you.
Frontmate starts answering — instantly, around the clock. You get every enquiry straight to your inbox.
A part-time office hire costs £20,000+ a year. Frontmate is a fraction of that — and one recovered let or sale a month more than covers it. A single tenancy or completed sale is worth far more than a year of the service.
Plans include one business number and a one-off setup where we build and tune your agent. Final pricing is confirmed on a short call, once we know your call volume. No long lock-ins to try it.
| What happens when a caller rings | Frontmate | Voicemail | Generic service |
|---|---|---|---|
| Answers 24/7 — evenings & weekends | Yes | No | Extra cost |
| Handles several calls at once | Yes | — | Limited by staff |
| Handles viewing & property enquiries | Yes | No | Generic script |
| Captures applicant details | Yes | No | Varies |
| Knows your business specifically | Yes | No | Generic script |
| Built by the person you deal with | Yes | — | Offshore team |
| Live in about a week | Yes | — | Weeks to onboard |
| No long lock-in | Yes | — | Often contracted |
Tell me how applicants and landlords contact you and when calls get missed. I'll show you exactly what Frontmate would catch — no pressure, no jargon.