Quote shoppers call several brokers and go with whoever answers first. Miss the call and the business is gone. Frontmate answers 24/7, captures the quote request, qualifies the lead, handles claim enquiries, and emails your team the details while the caller is still deciding.
Insurance buyers ring around. Whoever answers first and captures their details gets the quote — and usually the business. After-hours and overflow calls are where those quote requests quietly leak to competitors.
Tuned to how a brokerage actually wins business — from quote request to qualified lead.
Takes the cover type, key details and the caller's number so your team can quote back fast — before a competitor does.
Gathers the right details up front — what they need cover for, when, and any key facts — so your team calls back informed.
Captures claim calls with the details and reference, and routes urgent ones to the right process straight away.
Captures renewal and mid-term change requests so nothing sits unanswered when the desk is busy.
Cover types, opening hours, how to make a claim, what you specialise in — from your own info.
Every call ends with a tidy, structured summary to your team — who called, what cover, and what to do next.
I handle the build and the technical setup. You just start winning the quote calls you were missing.
A quick call to learn the cover you write, what you need captured, and when calls slip through.
I tune Frontmate's voice, script and guardrails to your products and the details your team needs.
I hook it into your phone line and email, and test it against real quote and claim scenarios with you.
Frontmate starts answering — instantly, around the clock. You get qualified leads straight to your inbox.
A part-time call handler costs £20,000+ a year. Frontmate is a fraction of that — and one recovered policy a month more than covers it. A single won policy earns commission, and clients renew year after year.
Plans include one business number and a one-off setup where we build and tune your agent. Final pricing is confirmed on a short call, once we know your call volume. No long lock-ins to try it.
| What happens when a client calls | Frontmate | Voicemail | Generic service |
|---|---|---|---|
| Answers 24/7 — evenings & weekends | Yes | No | Extra cost |
| Handles several calls at once | Yes | — | Limited by staff |
| Captures quote & claim enquiries | Yes | No | Generic script |
| Takes client details for callback | Yes | No | Varies |
| Knows your business specifically | Yes | No | Generic script |
| Built by the person you deal with | Yes | — | Offshore team |
| Live in about a week | Yes | — | Weeks to onboard |
| No long lock-in | Yes | — | Often contracted |
Tell me the cover you write and when calls get missed. I'll show you exactly what Frontmate would capture — no pressure, no jargon.