Kitchens, roofs, extensions, rewires — home-improvement enquiries are high-value, and the customer calls several firms. If you're on site and can't answer, that job goes to whoever picks up. Frontmate answers 24/7, captures the project enquiry, books site visits, and emails you the details.
Home-improvement customers ring around for quotes — and the firm that answers and books a site visit usually wins. But those calls come in while you're on site, up a roof, or after hours, exactly when the phone rings out.
Tuned to how a building or installation business actually wins work — from enquiry to booked site visit.
Takes the type of work, the property and the customer's number so you can quote back — kitchens, roofs, extensions, rewires and more.
Captures or books a visit to survey the job, so your diary fills with real opportunities instead of missed calls.
Gathers the scope and key details up front, so you know whether it's worth the trip before you call back.
Captures customers who want a call when you're free, with everything you need to pick up where they left off.
Areas you cover, the work you take on, whether you're certified or insured, rough timelines — from your own info.
Every call ends with a tidy summary — the job, the property, the budget signals and the contact — sent to you.
I handle the build and the technical setup. You just start catching the projects you were missing.
A quick call to learn the work you take on, the areas you cover, and when calls slip through.
I tune Frontmate's voice, script and guardrails to your services and how you like enquiries handled.
I hook it into your phone line and email, and test it against real project scenarios with you.
Frontmate starts answering — instantly, around the clock. You get project leads straight to your inbox.
A part-time office hire costs £18,000+ a year. Frontmate is a fraction of that — and for home improvement, one recovered job a month pays for it many times over. A single extension, roof or rewire is worth thousands.
Plans include one business number and a one-off setup where we build and tune your agent. Final pricing is confirmed on a short call, once we know your call volume. No long lock-ins to try it.
| What happens when a customer calls | Frontmate | Voicemail | Generic service |
|---|---|---|---|
| Answers 24/7 — evenings & weekends | Yes | No | Extra cost |
| Handles several calls at once | Yes | — | Limited by staff |
| Captures job, location & scope | Yes | No | Generic script |
| Qualifies enquiries before you call back | Yes | No | Varies |
| Knows your business specifically | Yes | No | Generic script |
| Built by the person you deal with | Yes | — | Offshore team |
| Live in about a week | Yes | — | Weeks to onboard |
| No long lock-in | Yes | — | Often contracted |
Tell me the work you take on and when calls get missed. I'll show you exactly what Frontmate would catch — no pressure, no jargon.