Trial sign-ups and membership enquiries come in exactly when your desk is unstaffed — evenings, weekends, mid-class. Frontmate answers 24/7, captures the enquiry, books trials, and emails your team the lead before the prospect looks at the gym down the road.
Fitness is an impulse decision — when someone calls about a trial or membership, they're ready. If no one picks up, that motivation goes to the next gym. Peak enquiry times are exactly when your front desk is on the floor or closed.
Tuned to how a fitness business actually converts — from first enquiry to booked trial.
Captures the prospect's details and books or requests a trial session while their motivation is high.
Takes name, number and what they're after — joining, pricing, plans — and emails your team so no lead slips.
Answers class questions and captures booking requests for spin, yoga, PT and group sessions.
Membership tiers, joining fees, contract terms, day passes — from your own info, so callers get answers instantly.
Picks up when the desk is on the floor or closed — the exact times fitness enquiries spike.
Every call ends with a tidy summary to your team — who called, what they want, and how to follow up.
I handle the build and the technical setup. You just start converting the enquiries you were missing.
A quick call to learn your memberships, classes and when enquiries come in.
I tune Frontmate's voice, script and guardrails to your plans, pricing and trial process.
I hook it into your phone line and email, and test it against real enquiry scenarios with you.
Frontmate starts answering — instantly, around the clock. You get every lead straight to your inbox.
A part-time front-desk hire costs £18,000+ a year. Frontmate is a fraction of that — and one recovered membership a month more than covers it. A single annual membership is worth hundreds, and members stay for months.
Plans include one business number and a one-off setup where we build and tune your agent. Final pricing is confirmed on a short call, once we know your call volume. No long lock-ins to try it.
| What happens when a member calls | Frontmate | Voicemail | Generic service |
|---|---|---|---|
| Answers 24/7 — evenings & weekends | Yes | No | Extra cost |
| Handles several calls at once | Yes | — | Limited by staff |
| Handles membership & class enquiries | Yes | No | Generic script |
| Captures new-member leads | Yes | No | Varies |
| Knows your business specifically | Yes | No | Generic script |
| Built by the person you deal with | Yes | — | Offshore team |
| Live in about a week | Yes | — | Weeks to onboard |
| No long lock-in | Yes | — | Often contracted |
Tell me about your memberships and when enquiries get missed. I'll show you exactly what Frontmate would capture — no pressure, no jargon.