MOT bookings, service enquiries and breakdown calls all come in while you're mid-job or after hours. Miss them and the customer books elsewhere — or the recovery goes to another firm. Frontmate answers 24/7, books the work, captures urgent recovery calls, and sends you the details instantly.
MOT and service customers just want a slot — if no one answers, they book the next garage on the list. Breakdown and recovery calls are urgent and high-value, and they never wait. Both come in while you're busy under a car.
Tuned to how a busy garage actually runs — from MOT bookings to urgent recovery.
Offers slots or captures the booking with the vehicle details, so the diary fills even when you can't reach the phone.
Recognises breakdowns and recovery — takes the location, vehicle and situation, and flags it to you straight away.
Captures what's wrong with the vehicle and the customer's details, so you can quote or book them in when you're free.
Reg, make, model and the issue up front — so you know the job before you call back.
Opening hours, MOT prices, whether you do a particular repair, courtesy cars — from your own info.
Every call ends with a tidy summary — vehicle, job, booking time or recovery location — sent to your phone.
I handle the build and the technical setup. You just start catching the bookings and recovery calls you were missing.
A quick call to learn the work you do, your MOT and service pricing, and when calls slip through.
I tune Frontmate's voice, script and guardrails to your services, prices and how you like jobs booked.
I hook it into your phone line and texts, and test it against real booking and recovery scenarios with you.
Frontmate starts answering — instantly, around the clock. You get job and recovery details straight to your phone.
A part-time office person costs £18,000+ a year. Frontmate is a fraction of that — and one recovered job a month more than covers it. A single recovery callout or big repair can be worth hundreds.
Plans include one business number and a one-off setup where we build and tune your agent. Final pricing is confirmed on a short call, once we know your call volume. No long lock-ins to try it.
| What happens when a customer calls | Frontmate | Voicemail | Generic service |
|---|---|---|---|
| Answers 24/7 — evenings & weekends | Yes | No | Extra cost |
| Handles several calls at once | Yes | — | Limited by staff |
| Books MOTs, services & repairs | Yes | No | Varies |
| Takes reg plate & job details | Yes | No | Generic script |
| Knows your business specifically | Yes | No | Generic script |
| Built by the person you deal with | Yes | — | Offshore team |
| Live in about a week | Yes | — | Weeks to onboard |
| No long lock-in | Yes | — | Often contracted |
Tell me the work you do and when calls get missed. I'll show you exactly what Frontmate would catch — no pressure, no jargon.