Every missed call could be a new patient booking with the practice down the road instead. Frontmate answers your line 24/7 — books appointments, handles new-patient enquiries, triages emergencies and emails your team the details. It picks up when your reception can't.
Most new-patient enquiries come by phone — and if no one answers, they simply call the next practice. Evenings, weekends, lunch breaks and busy front-desk moments are when those calls slip through. Frontmate catches every one.
Tuned to how a dental front desk actually works — from new-patient enquiries to emergency triage.
Offers slots or captures the request and details, so your team can confirm — check-ups, hygiene, consultations and treatment.
Takes name, number, reason for calling and whether they're NHS or private, then emails your team so no lead is lost.
Recognises urgent calls — severe pain, swelling, trauma — and escalates to your on-call process immediately with full details.
Opening hours, location, parking, whether you're taking NHS patients, treatment availability — from your own practice info.
Every call ends with a tidy summary to your reception inbox — who called, what they wanted, and what to do next.
Picks up out-of-hours and when the front desk is busy, so callers reach a real conversation instead of voicemail.
I handle the build and the technical setup. You just start catching the calls you were missing.
A quick call to learn how patients phone you, what they ask, and when calls slip through.
I tune Frontmate's voice, script and guardrails to your services, hours and booking process.
I hook it into your phone line and email, and test it against real dental call scenarios with you.
Frontmate starts answering — instantly, around the clock. You review the summaries as bookings roll in.
A part-time receptionist costs £20,000+ a year. Frontmate is a fraction of that — and in dentistry, one recovered new patient a month more than pays for it. A single implant, Invisalign or private treatment case is worth thousands in lifetime value.
Plans include one business number and a one-off setup where we build and tune your dental agent. Final pricing is confirmed on a short call, once we know your call volume. No long lock-ins to try it.
| What happens when a patient calls | Frontmate | Voicemail | Generic service |
|---|---|---|---|
| Answers 24/7 — evenings & weekends | Yes | No | Extra cost |
| Handles several calls at once | Yes | — | Limited by staff |
| Books & requests appointments | Yes | No | Varies |
| Triages dental emergencies | Yes | No | Rarely |
| Knows your practice specifically | Yes | No | Generic script |
| Built by the person you deal with | Yes | — | Offshore team |
| Live in about a week | Yes | — | Weeks to onboard |
| No long lock-in | Yes | — | Often contracted |
A patient rings to book an appointment — handled start to finish, no hold music, no voicemail, no lost booking. Press play.
The caller wants to book in. Frontmate understands what they need, checks what suits, takes their details and captures the booking — then emails your team the summary, all without a receptionist lifting a finger.
Want to hear it handle your practice's calls? Tell me about your practice →
Tell me how patients phone your practice and when calls get missed. I'll show you exactly what Frontmate would catch — no pressure, no jargon.